If one computer becomes infected, it can infect all the computers on the network and their backups. It is therefore important for you to remain vigilant when using the Museum’s computers. A malware infection could cost the Museum hundreds of thousands of dollars and weeks of staff downtime to clean up. Some malware types destroy or encrypt your data, and you may not be able to get it back. 60% of small businesses that lose their data never recover and go bankrupt.
If you suspect your computer is infected:
1. Physically unplug your computer from the network by disconnecting the network cable attached to your computer. It is usually yellow on our network.
2. Write down any messages that appear on the screen word-for-word, take a screenshot, or take a photo with your phone (turn off the flash first) and show the photo to Gregory.
3. Contact Gregory (Director of Security, Operations & Technology) as soon as possible via cell phone by calling 409-3743. If he is unable to answer, leave a message, and he will return your call in a few minutes.
4. Do not use your computer until it has been thoroughly scanned for infections and given a clean bill of health.
Backups
If the Museum does come under attack, the plan is to restore or wipe all infected computers to a point before they came under attack. Depending on the damage, this could take days or even weeks.